Privacy Policy

Last updated: 23/6/2026

Clarity Readings respects your privacy and is committed to handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit this website, contact us, make a booking, or use our services.

We may collect personal information that you provide directly to us, including:

• Your name, email address, phone number, and other contact details
• Information you provide when making an enquiry or booking a session
• Information you choose to share in connection with a reading, spiritual counselling, coaching, meditation, or other service
• Payment and transaction information, although payment card details are generally processed by our third-party payment provider and are not stored by us
• Communications you send to us, including emails, contact form submissions, and messages
• Information you provide when subscribing to updates, newsletters, or other communications

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

Some information you choose to share may be sensitive, including information about your health, personal circumstances, beliefs, relationships, or emotional wellbeing.

We will only collect sensitive information where it is reasonably necessary to provide the service you have requested and where you have provided your consent. You are not required to share information you do not wish to share.

We may collect personal information when you:

• Visit or interact with our website
• Complete a contact form
• Make an enquiry or book a session
• Communicate with us by email, phone, social media, or messaging services
• Subscribe to our mailing list or updates
• Participate in a session, program, event, or service
• Make a payment
• 
  

We may use your personal information to:

• Respond to your enquiries
• Arrange, confirm, and manage bookings
• Provide readings, spiritual counselling, coaching, meditation, and related services
• Process payments and issue invoices or receipts
• Communicate with you about your appointment or service
• Send newsletters, updates, offers, or information you have chosen to receive
• Improve our website, services, and client experience
• Meet legal, regulatory, insurance, accounting, or record-keeping obligations
• Protect the safety, rights, and property of our clients, business, and others

We will not use your personal information for purposes unrelated to those described in this Privacy Policy unless you have consented or we are otherwise permitted or required by law to do so.

If you subscribe to our mailing list or consent to receive marketing communications, we may send you newsletters, updates, offers, or information about services and events.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us directly at info@clarityreadings.com

We may disclose your personal information to trusted third-party service providers where necessary to operate our business and provide services to you. These may include:

• Website hosting and website support providers
• Online booking and scheduling platforms
• Payment processing providers
• Email, newsletter, and communication platforms
• Cloud storage, accounting, and administrative service providers
• Professional advisers, including accountants, insurers, or legal advisers, where necessary
• Government authorities, regulators, or other parties where required or authorised by law

We do not sell, rent, or trade your personal information.

Some third-party providers we use may store or process information outside Australia without our knowledge. This may include providers of website hosting, email, booking, payment, cloud storage, analytics, or social media services.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles your information in a manner consistent with Australian privacy requirements.

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and help us improve our content and services.

Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, although some parts of the website may not function as intended if you do so.

We may use third-party analytics services to understand general website usage. These services may collect technical information such as your IP address, browser type, device type, and pages visited.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure third-party systems and, where relevant, in secure physical records. Access is limited to people who need the information to provide services, administer the business, or meet legal obligations.

While we take reasonable precautions, no method of transmitting or storing information online is completely secure. You provide information to us at your own risk.

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making changes to your information.

In some circumstances, we may be unable to provide access to certain information, including where doing so would be unlawful or where another person’s privacy may be affected. If this occurs, we will explain why.

We will keep your personal information only for as long as reasonably necessary to provide services, manage our business, meet legal and professional obligations, resolve disputes, and maintain appropriate records.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

If you have a concern or complaint about how we have handled your personal information, please contact us in writing using the details below.

We will take your concern seriously and aim to respond within a reasonable timeframe.

If in the unlikely situation you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our services, website, or privacy practices. The updated version will be published on this website and will include the date it was last updated.

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:

Clarity Readings
info@clarityreadings.com